Refund Policy

1. Overview

This Refund Policy explains how cancellations and refunds work for bookings made through GetPandit (“we”, “us”, “the platform”). It applies to customers who book pandits or related services on our website and mobile apps. By completing a booking, you also agree to our Terms & Conditions.

This policy is provided for general information. It should be reviewed by qualified legal counsel before being relied on for regulatory or contractual purposes.

2. Booking & payment

Many bookings require an advance payment to confirm the pandit. The amount due at booking, any platform fees, and the balance (if applicable) are shown before you confirm payment. Payments are processed through our payment gateway partners (for example, Razorpay). GetPandit does not store full card or UPI credentials on our servers.

3. Cancellation by you

You may cancel a booking from your account or by contacting support, subject to the status of the booking and the timing of the scheduled service. Cancellation options and any applicable charges are shown in the app at the time of cancellation when available.

• Before pandit acceptance: If the booking is still pending or awaiting confirmation, you may receive a full refund of amounts paid, minus payment-gateway charges where applicable.
• After pandit acceptance: Refunds may be partial or unavailable depending on how close the service date is and whether the pandit has committed time or materials.
• Same-day or imminent services: Cancellations close to the scheduled time may not qualify for a refund.

4. Refund eligibility

Refunds may be considered when:

• The booking was cancelled in accordance with this policy and the in-app cancellation rules.
• The pandit or partner cancelled and no suitable replacement was arranged.
• GetPandit or support confirms a service failure, duplicate charge, or technical error on our side.
• An admin-initiated refund is approved after review (for example, unresolved disputes).

5. Non-refundable cases

Refunds are generally not provided when:

• The service was completed as booked.
• You cancel outside the eligible window shown at cancellation.
• You provided incorrect address, date, or contact details that prevented the service.
• Disputes arise from subjective preferences not covered by the booked package.
• Third-party costs (samagri, travel surcharges agreed separately) were already incurred.

6. Refund processing time

Approved refunds are initiated to your original payment method through our payment gateway. Depending on your bank, card issuer, or UPI provider, credited amounts typically appear within 5–10 business days, and in some cases up to 14 business days. GetPandit does not control gateway or bank settlement timelines once a refund is submitted.

7. How to request a refund

For booking-related refunds, cancel through the app when the option is available, or open a support ticket with your booking ID. Our team will review eligibility and respond through the support channel.

Visit the Help Center or Support for assistance.

8. Changes

We may update this policy from time to time. The latest version will always be available at this URL. Material changes may be communicated through the app or by email where appropriate.

9. Related policies

See also our Privacy Policy and Terms & Conditions.